Refund policy
**I.H.A.P.G Return and Refund Policy**
At I.H.A.P.G, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return and refund policy below.
**Returns**
1. **Eligibility:**
- Items must be returned within 30 days of the purchase date.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase is required.
2. **Non-returnable items:**
- Gift cards
- Personalized items
**How to Initiate a Return:**
1. Email us at [returns@ihadaprayinggrandmother.shop](mailto:returns@ihadaprayinggrandmother.shop) with your order number, reason for return, and pictures of the item(s) if applicable.
2. Our customer service team will review your request and provide you with instructions on how to send your item back.
**Refunds**
1. **Processing Refunds:**
- Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. **Late or Missing Refunds:**
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [contact@ihadaprayinggrandmother.shop].
**Exchanges**
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [contact@ihadaprayinggrandmother.shop] with your order number and pictures of the item.
**Shipping**
1. **Return Shipping:**
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
2. **Shipping Address:**
- To return your product, you should mail your product to: 182 Pulaski Street, Brooklyn, NY 11206.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact us at [contact@ihadaprayinggrandmother.shop].